Do you have an order issue? Find an answer here.
Typically once an order is placed, we are unable to make changes to the order. However, if the order has not yet been processed to our warehouse, we will make every effort to assist you. If you need to update your shipping address or contact informat
To ensure timely shipping, we may not always be able to cancel or modify orders. If you need to cancel your order, please reach out to our Customer Care Team here within 30 minutes of placing your order, and we will do our best to assist you.
Did you make a mistake on your shipping address when placing an order? We’re here to help!. Please contact our Customer Care Team here within 30 minutes of placing your order, providing the correct shipping address and order number. Our warehouse is
Looking for your order history? We can help you locate it!. You can view your order history anytime by logging into your Properly Tied Account. Please note that if you’ve placed orders using multiple email addresses, your order history will be associ
Searching for your order confirmation?. After placing your order, you should receive a confirmation email. This email might land in your Spam Folder, so please add Properly Tied to your “Safe” list. You can view your order history anytime by logging
Receive an unexpected refund on your Properly Tied order? This likely happened because an item was out of stock when we went to fulfill your order. Due to high demand during Final Flight, Black Friday, and for final sale items, this can sometimes occ
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order.